Last updated October 2026
Refund and cancellation
How cancellations and refunds work for projects and monthly services.
Projects
If you cancel a project, we keep payment for work already completed and agree any balance with you in writing.
Monthly services
Monthly plans can be cancelled with notice before the next billing date. The current month is not refunded.
Hosting and domains
Domain registrations and third-party licences cannot be refunded once purchased.
How to ask
Write to us with your project or invoice details and we will respond within three business days.
Questions about this page: [email protected]